Exploring the complexities of employee experience

Last month around 50 delegates were welcomed to Irwin Mitchell’s stunning new offices in One St Peter’s Square, Manchester for 2018’s final installment of the Knowledge Exchange events.

With employee experience moving up the agenda for many businesses, we centred the event around three things: defining employee experience, understanding what drives outstanding experience in the workplace and providing practical examples to help organisations deliver the best experience to enable their people to thrive.

The morning kicked off with a hearty breakfast and networking, before Bee Heller and Matt Grimshaw of people management consultancy, The Pioneers, led an interactive session to get everyone energised. Delegates were asked to imagine themselves in scenarios as different employees in a company, helping them to explore what the diverse workforce expects and needs from their work. They identified the moments that matter to employees and explored ideas of how businesses can deliver these, creating a great employee experience. Feedback from the session was really positive:

“I really enjoyed the exercise when you took on a persona of a specific employee to see what they would want from an office environment.”

“Really useful and very well planned with the speakers.”

Following this session, TSK’s Craig Murray shared Leesman’s recent research on the ‘super-drivers’ of employee sentiment. He demonstrated how these drivers work in practice with examples of how key factors, such as physical settings, interaction with colleagues and noise levels, impact the creation of a truly human experience in the workplace.

Delegates then had a short tour of Irwin Mitchell’s new home and their large social space - a core part for the creation of the workplace for the legal firm.

The event concluded with an insightful panel discussion, bringing together the views of Duncan Hope, Partner at Irwin Mitchell, Jo James, Head of HR at AJ Bell, Hannah Johnson, Director at Carter Corson, and Matt from The Pioneers. Duncan and Jo shared their experiences of relocating to new offices designed by TSK and how they were able to support their employees in fully understanding and utilising their new workplaces to fulfil their own potential.

Thanks to everyone who joined us for the morning and to Irwin Mitchell for being fantastic hosts. All those that attended found the event valuable:

 “If you’re planning change in the workplace or it’s been a while since your last change – come to learn and update your knowledge”

We’ll be announcing the date of our next event and 2019 plans very soon.

To make sure you don’t miss out on any other events and a ‘bite sized opportunity to open your mind’ (HR Director, Ward Hadaway) email knowledgeexchange@tskgroup.co.uk

Read more from Matt Grimshaw, The Pioneers on his thoughts from the event here.

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