Moving more than 250 people to a new office in Manchester gave Irwin Mitchell the chance to make its mark as the region’s leading provider of personal and business legal services. It was the perfect opportunity to build a workplace that works for everyone in the business, and bring staff and visitors together by breaking down silos.
Cross-working between legal teams drives the company’s growth, so it was our priority to design, build and deliver a solution that supports continuous collaboration. For the transformation to succeed, we had to understand more about how people worked, and how their office could support them.
We took the time to gain a deep understanding of the company, how people work, and the challenges they face. We conducted a time utilisation study, interviews, Leesman surveys and observed employees in action. Our research helped us better understand their processes, infrastructure and how staff engage with their clients and co-workers.
We used this data to help form an effective strategy to move forward with and were able to build tailored functionality into the design, including a future-proof IT and technical infrastructure to support the company’s growth ambitions.