Creating a cost-efficient, space-effective, and people-friendly workplace

Creating a cost-efficient, space-effective, and people-friendly workplace

  • Medical Protection Society Medical Protection Society
  • Size

    40,000 sq ft

  • Services Involved

    Strategy & Design
    Design & Build
    Activation & Engagement
    Furnishing
    Activity Based Working

By understanding employee activities and carefully introducing the right variety and quantity of space to meet the business’ needs.
The Medical Protection Society (MPS) supports more than 300,000 medical, dental and healthcare professionals around the world, and when they came to us, they were on a mission to get the most out of their space.

Understanding their day-to-day

MPS’ overarching objectives were threefold; they wanted to use their area more efficiently, plan their space more economically, and create an environment that facilitated productivity. 

To do that, we needed to really get under the skin of what a day in the life of their lawyers looked like. What sort of jobs did they do? How often were they in the office? And how much privacy did they need? To get our answers, we did a time utilisation study, ran a Leesman employee experience audit, and, most importantly, spoke to their lawyers first-hand.

Uncovering the truth to create effective solutions

Uncovering the truth to create effective solutions

On the back of our research we realised, at any given time, around 40% of MPS’ workspace wasn’t actually being used. The cause? Lines of cellular offices that just weren’t occupied while lawyers were in court, off-site, or on holiday.

Not only was their layout wasting space, but it was stifling communication, knowledge-sharing, and social engagement too.

Enabling everyone to see the greater good

Enabling everyone to see the greater good

One of the main hurdles we and MPS had to overcome was getting a large group of people – who were perhaps comfortable and somewhat set in their ways – to understand that change would result in a better way of working. But we did. And no-one ever looked back.

Making open communication easy to achieve

Using the intel we gathered we recommended an activity-based design with a variety of settings to accommodate different types of work.

We discovered their lawyers did need a room, but only for 15-minute slots throughout the day. So, we created rooms for these calls and then utilised the rest of the space by making it more open plan and adding a breakout area in the middle.

Our changes even addressed acoustic issues too. With our own expert, we developed sound-proof suites that ensured sensitive and confidential conversations remained firmly behind closed doors.

We did our job while they did theirs

We did our job while they did theirs

With 1,000s of clients to serve worldwide shutting shop for even a day was out of the question; but, with us, the thought doesn’t even need to cross your mind.

To ensure MPS could continue delivering the high standard of service they’re known for we implemented our work in two phases, organised noisy tasks out of hours, and maintained clear communication from start to finish.

Changing mindsets and exceeding expectations

Changing mindsets and exceeding expectations

Before we came on board MPS thought they’d have to take out extra space, but we soon made them see they just needed to use their existing area better – saving time, money, and unnecessary upheaval. 

Our practical and people-centred solution resulted in a more inspirational environment, improved communication, and instigated new and positive ways of working – i.e. everything they wanted and more.

The numbers speak for themselves

The numbers speak for themselves

To put our space-saving solutions into context, before we came in, there were around 100 employees using MPS’ space; and they thought they’d ran out of room.

Fast-forward to the finish, and they could comfortably accommodate 200 people while, of course, adhering to the building’s technical requirements – like fire safety, toilet:staff ratios, and access to fresh air.

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